There are 3 ways to upgrade your CloudCam firmware:

• Camview (PC Software)
• mCamView (App)
• Direct IP Address (Advanced user)

STEP 1

• From CamView (PC Software)
  • Press Control Key and click on the camera name from the Camera List
  • Select Firmware Upgrade
  • Goto Step 2 Below

• From mCamView 
  • Double check that you are running the latest version, which is 1.3.0, click on "info" at bottom right of app, if not upgrade to latest version
  • Open mCamView
  • Click blue arrow next to camera from camera list 
  • Camera Settings
  • Admin
  • Upgrade
  • Goto Step 2 Below

• Direct From IP Address
  • Requires that you know IP Address of Unit - For advanced users who can look at DHCP Reservation of their current Router
  • Enter http://x.x.x.x (where x.x.x.x = IP Address of CloudCam)
  • Enter Username "Admin", Password leave blank (Or enter what you changed it to)
  • Click Admin Link
  • Goto Step 2 Below

STEP 2

Enter the following info:

• FTP Server:  ftp.cloudcam.biz
• Username:   cloudcam
• Password:    cloudcam
• Firmware filename (enter 3495 or 3496 or 3497, see below for correct 4 digit number to enter based on the camera that you have.
• Click Upgrade Button and you see a series of messages that indicates:  Download -> Erasing flash ->Writing Flash -> Finished.

The upgrade process will take a few minutes and then your camera will reboot.

The current version of CloudCams is v020407.