FAQ

Why is CloudCam so much easier then traditional WebCams?

Traditional WebCams work well when you are physically in the same location (at home or work), but as soon as you leave that location, a lot of technical changes have to be made to your router in order to view the the cameras remotely, and you may have to pay additional fees to your ISP to make things work. With CloudCam there is NO setup required. CloudCam uses the cloud to allow your iPhone/Android phone to communicate with the cameras immediately without the complicated setup required by all other webcams


Does CloudCam work with iPhone or Android Phones?

YES!  Just search for mCamView in the App Store or Google Play Store.


Does CloudCam work with Mac OS X?

The included software is for Windows XP/Vista/7 and allows your computer to view multiple cameras (onsite or offsite). The same software for Mac OS X is available for download free, on the 'Apps' page. 


What is the difference between mCamView Lite & mCamView ($2.99)?

Both apps allow you to view your cameras from the iPhone and Android devices. If you are a Mac user and want to hook up your CloudCam wirelessly, you'll need the paid version of mCamView in order to select your WiFi network name and enter the network password, if you have one (NOTE: if you have access to a Windows/Mac computer, you can use the CamView desktop software to do this one-time setup).  If your CloudCam supports a MicroSD Card, the Paid version also allows you to view saved recordings.


Does CloudCam work with Verizon 4G LTE?

YES! This is one of the only existing WebCam/IPCam that works with Verizon LTE because Verizon LTE, like most LTE providers, does not allow any incoming connections from the outside (see: Verizon 4G LTE Doesn’t Work for Remote Applications). Since each CloudCam camera has software that opens a connection to the cloud and the remote applications establish a connection via the same cloud, the remote application and camera are able to “see” one another. This is different from how most other WebCams work, which is why the CloudCam will work over LTE and others will not!


Do I need a static IP address from my provider, and/or port forwarding rules to use the CloudCam?

No! Since this is a cloud based connection, it doesn't matter what type of IP address (i.e. private, dynamic) you're receiving from your provider. No need for port forwarding either since no ports are necessary. 


How far away can the cameras 'see'?

This differs somewhat between the Standard Definition and HD cameras, but on average...cameras can "see" quite a distance - up to a couple hundred feet - but objects/people need to be fairly close to be seen in great detail. As a general rule, objects/people within 10' of the camera will be quite clear (e.g. you would be able to easily identify a person standing 7' away from the camera). You will still be able to see things further away, but it won't be as clear - for example, you could see that a tall person and a short person are across the street but you would not be able to make out the details of their faces. As another example, in our tests with a camera aimed outside at the road, we could easily identify the make of a car parked 125' away (but identifying the driver at that distance would not be possible).


Can I use a MiFi (or another portable/mobile hotspot) to configure the camera?

Yes, but only with the HD camera models that support WPS. For older models, even though the cameras are WiFi capable, the initial configuration requires an Ethernet connection to your network. Once the camera has been configured, you can then use it wirelessly with the hotspot alone. 


Can I record to a NAS drive or some other form of storage besides a SD card?

Yes. This is can be set up with a NAS drive that is on the same local network as the camera. With the latest firmware (released 7/25/14), you may also save to your Dropbox Cloud storage. You may do this through a web browser while on the local network, or via the mobile application.  

© CloudCam 2015