FAQ

Why is CloudCam so much easier then traditional WebCams

Traditional WebCams work well when you are physically in the same location (at home or work), but as soon as you leave that location, a lot of technical changes have to be made to your router in order to view the the cameras remotely, and you may have to pay additional fees to your ISP to make things work. With CloudCam there is NO setup required. CloudCam uses the cloud to allow your iPhone/Android phone to communicate with the cameras immediately without the complicated setup required by all other webcams


Does CloudCam work with iPhone or Android Phones?

YES!  Just search for mCamView in the App Store or Android MarketPlace.


Does CloudCam work with Mac OS X?

The included software is for Windows XP/Vista/7 and allows your computer to view multiple cameras (onsite or offsite). Currently, there isn’t a Mac version of the software available, BUT that is not necessary - you can manage your cameras via an iPhone or Android device. If you are connecting your camera to your router via ethernet, you can download the GlobalView FREE app to view your camera from your phone. If you want to configure your CloudCam to hook up wirelessly, you will need the GlobaViewPro version."


What is the difference between mCamView (free) and mCamViewPro ($6.99)

Both apps allow you to view your cameras from the iPhone and Android devices. If you are a Mac user and want to hook up your CloudCam wirelessly, you'll need mCamViewPro in order to select your WiFi network name and enter the network password, if you have one (if you have access to a Windows computer, you can use the included CamView software to do this one-time setup).  If your CloudCam supports a MicroSD Card, the Pro version also allows you to view saved recordings.


Does CloudCam work with Verizon 4G LTE?

YES! No other existing WebCam/IPCam works with Verizon LTE because Verizon LTE does not allow any incoming connections from the outside (see: Verizon 4G LTE Doesn’t Work for Remote Applications). Since each CloudCam camera has software that opens a connection to the cloud and the remote applications establish a connection via the same cloud, the remote application and camera are able to “see” one another. This is different from how other WebCams work, which is why the CloudCam will work over LTE and others will not!gl